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How much delivery charge will be on my order?
There will be no delivery charge to your order, because all the prices already included worldwide shipping. |
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How long will it take for the delivery?
We'll ship your parcel out within 2-3 business days. The arrival period approximately 10-30 days from shipping date. |
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Can I cancel my order?
Yes, you can cancel your order. Order must be cancel within 12 hours after your order has placed. The order can't be cancel, if cancel after 12 hours period. |
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Can I track my order online for registered airmail parcel?
Yes, you can track your parcel online. For US customers can track your parcel at
http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm
by input your register number in the "Enter label number" text box. You can get your register number at the your order detail page. Please noticed that your parcel will update after your parcel arrive at your country port. For other country, you can track your parcel at your nearest post office. By informing them register number. |
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I've been putting in the tracking number for my order and it says that there is no record for that item. It was shipped out over a week ago. Was it shipped?
Yes, parcel has shipped out as scheduled. The tracking number is raXXXXXXXXXth. Ship by registered airmail, the arrival period is approximately 10 to 30 days from shipping date. Your parcel will show on www.usps.com website after 10-20 days. In case, already past 15 days. It still not shows on www.usps.com website. You can contact your nearest post office. By searching telephone number at these page
http://www.usps.com/locator/welcome.htm?from=global&page=0060locatepo
Or Sometimes Postal office may delivery your parcel while you're not at your home. They may leave a message for you to pickup at post office. |
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When and where I can find tracking number for my order?
The tracking number will be shown after your parcel has shipped out. Your tracking number will be shown at "order status " page. The tracking number is raXXXXXXXXXth for free shipping or eeXXXXXXXXXth for express courier. |
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I guess I have set up an account with you but I do not have my password. Is there someway you can help me to get signed in?
You can visit our "Forgot Password" section. You can put in your email and click "submit". Our program will send your password directly to your email. |
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We need to know exactly what we are being charged if anything and in which manner or through which source?
We can receive payment by Visa and Master card. The charge to your credit card will be shown as receipt email that you've receive form us. Or if you don't have credit card we also can receive payment by Western Union and Money Gram. |
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Why I can't login with my password and email address?
Here are some tips if you are having difficulty with your password
- Your password is case sensitive; please make sure you have properly included any capital letters. Check to see if you left your CAPS LOCK on.
- Your password cannot contain any spaces.
- If you have forgotten your password, use our Password Recovery Process.
Here are some tips if you are having difficulty with your email address:
- Your email address cannot contain any spaces.
- Be sure you use your email address and not your name.
- Be sure to type your full email address, in the format youremail@host.com
- If you no longer have access to your email address, you must still use it to log in. Then you may change your email address by email us at customerservices.
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Are you using a browser that doesn't support cookies, or do you have cookies disabled?
For your security and convenience, your browser must support cookies, and the option must be enabled in order for you to login. By enabling cookies, you won't have to log in with your password every time you view a new page. To enable cookies, please see the online help for your browser. |
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What will you do with my personal information?
The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade or rent your personal information to others. We'll delete all of yours credit card information. |
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Is it safe to purchase product from you by using my credit card?
Absolutely. We have taken every precaution to make sure that your transaction is secure. Our website utilizes SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access. |
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Which browser is the most compatible for our web system?
After we have test our system, unfortunately it does not compatible with all browsers all versions. So we recommend the following
- Internet Explorer 4.0 or above
- Netscape 6.0 or above
- Opera 7.1 or above
Note: the recommended browsers are the browser that we have already test. If you still have problem with the above browser, please inform us. |
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